Last updated: June 15, 2026
1. Introduction
Conveno Group LLC (“we”, “us”, “our”) is a property management company that manages short-term and long-term rental properties. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our services, visit our website (convenogroup.com), communicate with us via SMS/MMS text messages, or interact with our booking and property management platforms.
2. Information We Collect
We may collect the following types of personal information:
- Contact Information: Name, email address, phone number (including mobile phone number), and mailing address
- Booking Information: Check-in/check-out dates, property preferences, guest count, and payment details
- Lease Information: Tenant application data, employment details, and references
- Communications: Records of SMS/MMS messages, emails, and phone calls between you and Conveno Group
- Property Access Information: Door access codes and entry logs
- Financial Information: Payment details, invoices, and transaction records processed through our platforms
- Website Usage Data: IP address, browser type, and browsing activity on our websites
3. How We Use Your Information
We use the information we collect to:
- Process and manage property bookings and lease agreements
- Send transactional SMS/MMS messages including check-in instructions, door access codes, property directions, Wi-Fi details, check-out reminders, and booking confirmations
- Communicate with property owners regarding maintenance updates and operational reports
- Provide customer support and respond to inquiries
- Process payments and send invoices
- Improve our services, properties, and guest experience
- Comply with legal obligations and enforce our agreements
4. SMS/MMS Messaging
By providing your mobile phone number and consenting to receive messages from Conveno Group, you agree to receive SMS/MMS text messages related to your stay or tenancy. These messages are transactional and operational in nature — we do not send marketing or promotional content via SMS/MMS.
Message frequency may vary. Message and data rates may apply. You can opt out of receiving SMS/MMS messages at any time by replying STOP to any message. For help, reply HELP or contact us at +1 (346) 516-0848.
Your mobile phone number and opt-in data will not be shared with or sold to third parties or affiliates for marketing or promotional purposes.
5. How We Collect Your Information
We collect personal information through:
- Booking platforms (such as Airbnb and direct booking websites)
- Lease applications and tenant onboarding forms
- Our website contact forms and phone number submission fields
- Direct communications (phone, email, SMS, in-person)
- Property management platforms
6. Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: With trusted third-party service providers who assist in operating our business (e.g., payment processors, booking platforms, communication platforms) under strict confidentiality agreements
- Property Owners: With property owners as necessary to manage their properties and provide operational reports
- Legal Requirements: When required by law, court order, or governmental authority
- Business Transfers: In connection with a merger, acquisition, or sale of assets
7. Data Security
We implement appropriate technical and organizational security measures to protect your personal information, including:
- Encrypted storage of sensitive data
- Secure HTTPS connections for all web communications
- Access controls limiting data access to authorized personnel
- Regular review of data collection and storage practices
8. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When your data is no longer needed, we will securely delete or anonymize it.
9. Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal data
- Opt out of SMS/MMS communications by replying STOP to any message
- Withdraw consent for data processing where applicable
10. Third-Party Services
Our services may integrate with third-party platforms such as Airbnb, QuickBooks, PandaDoc, Dialpad, and property management software. These platforms have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of third-party services.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.
12. Contact Us
For questions or concerns about this Privacy Policy or our data practices, please contact us:
Conveno Group LLC
11111 Richmond Ave, Houston, TX 77082
Email: info@convenogroup.com
Phone: +1 (346) 516-0848